Cancellation policy

Once you have placed an order you have entered into a legally binding contract, However we understand that cancellations are needed to be made from time to time, our cancellation terms are outlined below and are designed to be very reasonable. The policy is only in place to protect both our and your best interests and ensure that our out of pocket expenses are covered.

Cancellation on all orders:

Cancellations are accepted. All we ask is that you cancel your order 48 hours before your event. Should your order be cancelled less than 48 hours before your event or on the day of the event (including refusal of delivery on arrival) your order will be subject to a 50% cancellation fee to cover cost already laid out for your booking such as the testing and organising of your entertainment, loading up, vehicle and staff commitments which will now have to be paid for regardless of whether your event goes ahead or not.

Cancellations on arrival due to not fitting:

All sizes and dimensions are clearly displayed on our Facebook page and website. Should we arrive on the day and the items not fit in your chosen venue or event area your order will be subject to a 50% cancellation fee to cover costs already laid out for your booking such as the testing and organising of your entertainment, loading up, vehicle and staff commitments which will now have to be paid for regardless of whether your event goes ahead or not. We will try our best to provide an alternative or accommodate the relocation of the entertainment, however our event staff will only have a fine amount of time allocated to your booking and must keep a tight schedule in order not disrupt other bookings on that day.

Refusal of delivery:

Should our team arrive at your venue and for whatever reason you cancel the booking, your order will be subject to a 50% cancellation fee to cover cost already laid out for your booking. WET OR BAD WEATHER IS NOT A VALID REASON FOR TURNING US AWAY WITHOUT NOTICE AND A 50% CANCELLATION CHARGE WILL STILL APPLY. The only way in which to avoid a penalty is to provide our delivery team with a copy of your Cancellation Confirmation. Failure to pay on the day will result in your case being presented to our solicitors who will add there legal costs of £220.00 plus VAT to your original booking total and recover the costs through issuing court proceedings should they need to. Please note, we will under no circumstance setup any inflatable if the wind speed is over 19 mph. If strong winds are forecast we will contact you to rearrange the booking.

Payments via BACS can be made payable to:
Bradford Bouncy Castle Hire
Santander
Sort Code: 090129
Account Number: 15966942